Welcome to the Community!
I've located your account using your Community details and can see that this case is being handled by our Engineering team.
Case has been endorsed to NBN as our Engineers detected an issue with the line being managed by NBN co.
Your appointment has been rescheduled successfully by our Engineering team on Friday, 18 January 2019, 1:00 PM - 5:00 PM. Currently, this is the earliest appointment we can grab from NBN.
Nonetheless, I've now flagged this to our Engineering team as a priority.
Once we have additional information from NBN, our Engineers will be contacting you via SMS or phone call.
Should you need our further assistance, please let us know.