No internet no landline not working

[5054787]

No internet connection and landline in my place.Moorooka it’s been 2 days today.Not sure whats going on and not able to contact the IT tpg support even chat nobody is responding.

[JayeshP9]

Hi,

Can you check your nbn black arris box because i have done remote test and found that your nbn ntd box is offline so make sure its power ON.

see below link>

https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/61

Regard

JayeshP9

[David_M]

Hi @5054787 

Further to this, i have created a fault ticket to raise to our Engineering Team to further TS your issue.

Please find your reference number in a PM reply.

Regards,

David_M