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Hi,
Can you check your nbn black arris box because i have done remote test and found that your nbn ntd box is offline so make sure its power ON.
see below link>
https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/61
Regard
JayeshP9
Hi @5054787
Further to this, i have created a fault ticket to raise to our Engineering Team to further TS your issue.
Please find your reference number in a PM reply.
Regards,
David_M