Thanks for sending the details via PM, @SSL. We have also received your query on Twitter and we can see that this has been escalated to our Engineering Team. The team may need to lodge this to NBN Co. and the case engineer will contact you via SMS or email to further discuss the matter.
If you have further queries, please let us know.
Not a problem, @SSL. We can see that an NBN technician has been booked for today, Wednesday, 12 February 2020, 1:00 PM - 5:00 PM and you will be contacted by the case engineer via SMS or phone call as soon as the final report is received.
If there's anything that we can of assistance, please let us know. Thank you.
If you’re having the issue were “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router is not lit up.
Your ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.
The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.
Before attempting the troubleshooting steps, TPG recommends that you:
1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
Let me know if you need further assistance.