No internet service

Level 2

I have no internet or phone line for 3 days.
What is the problem? When will it be back on line?


Hi @popovski47


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In your case, our Engineering team lodged a fault with our wholesaler (Telstra) and they've booked a technician to resolve the fault within the copper network on or before 2 April 2020. Also, your NBN installation is in progress. Further updates will be given by your case manager once available.


Video: How to track your TPG service installation