No internet service

[Jen_Short]

I have tried calling and using your online chat but there is no one responding. The internet service at my home has been down for the past 18 hours. I work from home so internet is vital. Can someone contact me urgently.

[David_M]

Hi @Jen_Short 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Jen_Short 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M]

Hi @Jen_Short 

We cant pull up your account without some more info.

The email you registered on this forum is not the same on your account.

PM the info.

Thanks,