No internet signal on the router

[patyau2003]

Hi,

I just switch from another NBN provider to TPG

I plug in the NBN box and the router, No internet signal on the router 

And your staff told me my acct is alreasy activated

What should I do next ?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k]

Hi

I have looked up your service and it shows that you have been connected to TPG for over two days now.

If you have any further issues please let me know.

Connected at: 2020-05-16 01:09:15
Connected for: 2d 10h 10m 

Regards,

Peter