Welcome to the Community!
Apologies that you are still not able to use the service despite having all the equipment set up.
Using your Community details, I've seen that the issue has been escalated to our Engineering Team. Moreover, based on the recent update, an Engineer has booked a technician visit on 26 March 2019 between 8AM-12NN.
Should you have further concerns, please don't hesitate to let us know here or you may simply reply to the SMS sent by our Engineering team.