Hi @tracyw205,
Welcome to the community!
We are sad to know that you're having no connection. We are able to locate your account using your community details and we've seen you have been in contact with one of our Technicians and the issue has been escalated to our Engineering Team
Based on our Engineering Team's findings, We have identified that the issue is with the network controlled by the Telstra. This unfortunately means only Telstra technicians have the authority to fix this fault.
At the moment, Telstra have told us they have booked a technician to check your TPG service anytime between now and 05/Apr/2019 and your Attendance is not required.
We'll chase this up with our Engineering Team, feedback will be provided when update is available. Let us know should you require further assistance.
