No internet

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Level 1a
Hi
I have had no internet for the last two days.
I’ve trouble shooted my modem, turned it on and off, used different cables/internet plugs and still the light of wifi isn’t coming on!
I’m currently on hold to your technical support but no one is answering!
Can you please help!
Thanks
1 REPLY 1
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Moderator

Hi @Zoe26,

 

Welcome to the community!

 

We're sad to know that you had an issue with the service. We're able to locate the account using your community details and confirmed that the issue has been escalated to our Engineering Team.

 

Based on the latest log on file, the issue has been rectified and now the service is connected for  8h 36m. Let us know should you require further assistance.

 

Cheers!