No internet

Level 2
We don't have internet since last day.
I tried to reach customers support via phone but couldnt.

Hi @melinakhatiwada,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, we have identified a fault on the Telstra network, thus a Telstra will come out to fix the issue.