No internet

[Peterbahen1]

I have had slow internet for the past week and now it won’t work at all, I have to work from home and I have not had a response from TPG

[Anonymous]

Hi @Peterbahen1,

Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

Troubleshooting no internet connection.

For ADSL2+,Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In this particular case, we've seen that the configuration of the modem/router has been reconfigured which fixed the issue. Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

Regards,