No internet

SOLVED Go to solution
Highlighted
Level 3
connected NBN 2016 now no internet have reset Archer VR1600v Firmware v5006 please check fault
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 3

pleased to report normal dowload speed 44Mps again this morning thankyou, closing post 

View solution in original post

17 REPLIES 17
Highlighted
Moderator

Hi @alankeey 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @alankeey 

 

There is an issue with between NBN and TPG on our systems.

I have escalated this to the NBN teams to resolve and hopefully done within 24hrs.

 

Thanks,

Level 3

Internet connected thanks quick response David

Highlighted
Moderator

Hi @alankeey 

 

WOW..that was quick!!

Glad we could help.

 

Thanks,

Highlighted
Level 3

Got excited bit early prev was 39.45Mbps reconnected 0.94 now 10.87Mbps Download I gues still working on fault

Highlighted
Level 3
Still very weak constant dropouts
Highlighted
Level 3

TPG Service Status says 'No issue reported' and 'Planned Outage' Sunshine Coast starts 4 June please change current status to frustrating reality file attached;

Highlighted
Level 3

Speedtest 5pm; Ping 12, Download 0.75 Upload 0.29 

Checked NBNco Network Outages says; 
This address is not connected to the nbn broadband access networkNBN Network Outages say;

Please check with your phone and internet service provider to see if there are any issues with their network.

Highlighted
Level 3

This morning TPG Speed Test 1.5Mps Download 0.5Mps Upload is unusable need to use mobile hotspot for Zoom Conference Meeting. Please correct fault as embarassing to tell Zoom participants poor NBN speed. 

http://tpg.speedtestcustom.com/result/aebe56f0-9ecf-11ea-84fe-23ebd94f8536