No internet

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Level 1b
I have been using the internet the whole day, suddenly i realise my internet is not working in any of my device. I browse the web brower to see the internet status. It show internet not connected. I reboot the router. Then i turned off my modem and turned on. But still internet not connect. What should i do in this situation? All the lights in my modem should be in white. But here the internet light is orange after the restart the modem as well.
1 REPLY 1
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Moderator

Hi @Shmasum,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community