No internet

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Level 1b
I contact engineers team.What time response me?
my ticket #10257202
3 REPLIES 3
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Moderator

Hi @azxc8255

 

Welcome to the Community!

 

Apologies if you have not been contacted. We have yet to receive an update from NBN Co regarding the appointment today. I will be in touch with our Engineering team to inform them that you have reached out to our Community page and to provide you with updates as soon as it becomes available. 

 

 

Regards,

Ahra_G

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Level 1b
Thanks your response.the engineer not contact me yet.how can I contact them?
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Moderator

Hi @azxc8255, NBN technician has been booked to fix the issue.

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc