Hi @Patrickr63, we are sorry to know if you're having issues with the service and getting a hold of our support team.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case, we have identified a fault on the line, thus the issue has been raised to our wholesale partner Telstra who committed to send a technician anytime between now and 02/April/2020.
Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as the technician report is received.
Should you have further queries, please let us know.
We sincerely aplogise for any inconvenience.
