No internet

Level 2
I have had slow internet for the past week and now it won’t work at all, I have to work from home and I have not had a response from TPG

Hi @Peterbahen1,


Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection.


For ADSL2+,Before attempting the troubleshooting steps, we recommend that you do the following below.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In this particular case, we've seen that the configuration of the modem/router has been reconfigured which fixed the issue. Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.