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Hi @Sharon181
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Hi @Sharon181
Yes. There is an NBN outage in your area at the moment.
It is out of TPG's hands and your service will resume once NBN resolve there issue/incident.
You can check it here.
https://www.nbnco.com.au/support/network-status
Regards,
David_M