No nbn connection and no known outage

[jacksciara]

I’ve lost nbn connection since yesterday, lodged a fault using mytpg app, called tech support and requested a call back, checked for nbn outage in my area and there is no outage in my area. As we work from home and do online schooling from home we would like to have this fault identified and sorted as quickly as possible. Could tpg tech support please contact me regarding my nbn fault.

[Riezl]

Hi @jacksciara , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help fast track the resolution.

To send a PM, please refer to this link: How do I private message (PM) in the community