TPG Community

Ask, answer and talk about our products

No nbn connection

Level 1b
A scheduled techinician came. Set it up and said nbn stats is working after 15 mns.
Then when i tried connecting or signing in it says. Configuration for 30 minutes. Reboot. Reset. Nothing keeps showing the same message. Why am i nit connected?

Hi @vonecjavier90 


Welcome to the Community!


Using your community details, I was able to check your account and the status of your connection. It appears that the modem is already showing that it's configured and connected to our server for almost an hour. My apologies if there was a delay with the automatic configuration. Nonetheless, your service should be working at this point. Let me know if you're still struggling to go online or if you have other concerns that we need to look into.