For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
We are still waiting for the update from NBN Co in regards to the issue. An NBN technician might be needed to fix the service.
We'll chase this with our Engineers and have someone to call you within the day to provide further updates.
Hi medic22 Ive been waiting for my connection since 3rd December to only be 7 days would be great for almost 6 weeks ive been getting the we cant do anything to help with this we are reliant on NBN