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No nbn , internet dropout, slow

Level 2
Our entire community have been experiencing slow internet, constant dropping out or just no internet at all for a whole day. Since Friday afternoon it dropped out all the time. Saturday no internet, Sunday back again, today Monday dropping in and out and slow. All residents use different providers so it’s not a provider problem. Who can we contact to get technicians into checking where there’s damage to the main lines please. Our phone doesn’t ring when calling from mobile either.
Also there are major rail works going on in our suburb which I suspect have caused the problem.

Hi @cforsyth ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community