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No nbn internet light showing

Level 2
This is my second time trying to start up the nbn box in my house, my internet light does not turn on even after it has exceeded the 30 min limit. I received a text message from tpg today telling me to urgently start it up, I can’t it the internet light does not work. I have no other option but to use to adsl model in the time being. Can someone help me resolve this issue.