There has been a network outage in my area (Chippendale NSW) since last Saturday morning. Almost three days have passed and they are still investigating the issue, with no upcoming maintenance. When can the problem be resolved?
Hi @ali ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case that the service is affected by an unplanned NBN network outage, we'll be coordinating the matter with NBN Co. to fast track the resolution.