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No reply from engineers

Level 2
I have lost internet since last Thursday and have spoken to 2 different operators and they talked me through checks I could do but they both said would refer to engineers who would make contact . Not heard from anyone . Can you help please ?

Hi @Maruspy,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Our Engineering Team has been in touch and they have advised that the issue has been resolved and your internet should be working now.