We apologise for the inconvenience this issue is causing you and we'd like to help get to the bottom of this, @fourpot.
We just want to make sure that your equipment is properly set up. Are you able to check by following this guide : NBN Fibre to the Curb (FTTC) Setup Guide ?
Please also provide us the light status of the NBN connection box and the TPG modem.
Hi @fourpot, we can see that an NBN technician has been booked to further investigate the issue and we have sent the schedule via SMS.
Should you wish to confirm the appointment, please let us know or you can simply reply to the SMS.
Hi @Pete_H, we can see that our Engineering Team has been in touch and discussed the concerns raised.
We have checked the status of your connection and it shows stable now. The team is still monitoring this and the case engineer will contact you via SMS or phone call for any additional update.
Let us know should you have further queries.
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc
In your case, an issue with the line outside has been identified and this will be raised to NBN Co. for further investigation.