No tech support

[charlottesean]

Same issue here!!! No one bother to answer the phone call at all!! I've been calling for the whole night, still can't reach any tech support. I've already checked that there is no outage in my area. Need tech support urgently!!! Please contact me asap!!!

[werrinw]

I have same problem what else do you need to have an answer. Do you need my details

[BasilDV]

Hi @werrinw

We've responded to your post here.

Cheers!

BasilDV

[BasilDV]

Welcome to the Community @charlottesean

For customers experiencing any issues with their ADSL2+ and NBN service, we recommend the best thing to do first is check if there's an outage.

We have created this article that can guide you on How to Check for NBN Network Outage and you may check our Service status page. This will allow you to access more detailed information regarding the cause of the outage.

If there are no known outages in your area, we recommend having a read of these online troubleshooting guide, which may help resolve your issue:

ADSL2+ - https://www.tpg.com.au/support/problems_connect_internet.php

NBN - https://www.tpg.com.au/support/nbn/troubleshooting

Let us know should you have further queries.

BasilDV