No internet connection

[matthewc3]

I don't have internet connection

[Shane]

Hi @matthewc3,
 

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In the event that you have NBN connection, you may visit this article Troubleshooting no internet connection

Cheers!

[matthewc3]

None of these worked/were relevant. Waited on the line 20+ minutes but no one answered. Terrible customer service

[Riezl]

Hi @matthewc3, we have identified a fault on the line, thus we have raised your concern to our wholesale partner Telstra who has committed to send a technician to fix the issue.

[gindi88]

Can you do that for us too, my thread is here:

https://community.tpg.com.au/t5/Broadband-Internet/Our-internet-goes-out-every-time-it-rains/m-p/476...

I've tried all the standard fixes. Can you see if there's a fault on our line too?