You can close our case. The problem was the pit outside floods during the rain. The NBN guy came, and didn't actually fix it. A few emails later and I was informed the pit is owned by Telstra and they'd have to fix it. Telstra have not come to fix it. It would still go out during the rain. So I covered it myself - with some old plywood covered in stucko (although corflute and liquid nails would do), and I spray painted to looks neoliberal (diagonal aqua stripes) - like the cover of a train seat. It stops the rain, so stops the pit flooding, so our internet stays on during the rain. This is really where this country is at. If your pit floods, cover it with something official looking. Still no word from Telstra, but we're renters, and we're being kicked out in August so it's not my problem. ... View more