No service and no contact

[Marsean02]

We have had no service from TPG greater than a speed of between 2.7 and 4 mbps
We’ve tried to call for 3 days and the call is disconnected
I’ve checked the nbn status and there is no outage
How do we get any support

[BasilDV]

Hi @Marsean02

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact.

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

Also, we've created an article that will guide you on how to troubleshoot a Slow speed issue.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV