Can you try turning the NBN-NCD box off and then on again. Also, turn your modem off and then wait for the NCD unit to power up and until there is 3x solid blue lights.
Then turn your modem back on and you should have have 4x solid blue lights on the NCD.
Check service and let us know.
Send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll arrange one of our Technicians to contact you for real-time test and investigation.
In case you need a reference.
Tried again. Still think that we need person to come. It must be external.