TPG Community

Get online support

No wifi after power outage

Highlighted
Level 1c
Hi there!
Hope you’re well. We had a power outage. WiFi shows connected but doesn’t work. Previously, a technician had to come to fix it. Can someone please help?
Many thanks
6 REPLIES 6
Highlighted
Moderator

Hi @qdwerbao 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @qdwerbao 

 

Can you try turning the NBN-NCD box off and then on again. Also, turn your modem off and then wait for the NCD unit to power up and until there is 3x solid blue lights.

 

Then turn your modem back on and you should have have 4x solid blue lights on the NCD.

Check service and let us know.

 

Thanks,

David_M

Highlighted
Level 1c
Hi David,

Thanks for prompt response. We’ve tried all the things. Just like in May, nothing really works. It’s probably an outside thing again which we may need technician.

Many thanks
David
Highlighted
Moderator

Hi @qdwerbao 

 

OK. I have escalated this to our engineering teams.

Someone will call you back ASAP to help sort it out.

 

Regards,

David_M

Highlighted
Level 1c
Hi David,
Tried again. Still think that we need person to come. It must be external.
Cheers
Highlighted
Moderator

Hi @qdwerbao,

 

Send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll arrange one of our Technicians to contact you for real-time test and investigation.

 

In case you need a reference.

 

How do I private message (PM) in the community.

 

Regards, 

 

 

Hi David,
Tried again. Still think that we need person to come. It must be external.
Cheers