Hi @Wil51 ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
How do I private message (PM) in the community
Regards,
@Wil51 wrote:
My devices cannot find my TP link vr400. Therefore I cannot connect to the internet. I have the WiFi light on but nothing happens. Have reset it and yes turned it on/off. I also have a cable connection.
