Not NCD with NBN FTTC

[raynimrod87]

Hi There,

I signed up to the NBN100 plan and received my TP-Link modem in the mail. However, there is no NCD at this property and the comms/instructions suggest I should have received both?

Can you please advise?

[Anonymous]

Hi @raynimrod87 , we have located the account using your community details.

I have checked your account and NBN classified your address as service class 34. Meaning the address has been connected to NBN network before and should have an existing NCD.

If you can't find the NCD, we'll raise your concern to our Provisioning Team and a Case Manager will be in touch to further discuss the matter.

Kindly await further updates within 24 hours.