Not able to connect or through app error CGL9JP

[Timeframederek]

NBN Modem not connecting and not able to get app to connect either to log a fault. Authentication issues at TPG? Can log on to website but can not log a support call there. App does not login fremantle perth WA

[Timeframederek]

It appears the error code changes each time. no NBN issue internet light connected but WAN remains off

[Riezl]

Hi @Timeframederek, please send us a private message with your  TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community