Not connecting

[Loppysnbn0605]

Tried connecting to ournew model with TPG after over 1 hour still no internet’s

[David_M]

Hi @Loppysnbn0605 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Loppysnbn0605 

I can see your NBN-FTTC 50/20 install is progressing.
You need to do some of the install yourself.

You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed and let us know if you get 1,2,3 solid blue lights.

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M