5gh issue

5GH_issue
Level 2
I am having issues that my 5gh channel disappears from time to time. The 2.4gh works well but is much slower. I restarted/reset the modem setting but it doesn’t work. What can I do?
4 REPLIES 4
david64
Level 11

When the 5G channel disappears, how far from the wifi router are you? The 5G channel doesn't travel as far as the 2.4G channel.

5GH_issue
Level 2
Standing right in front of the router.
From reading other comments, This seems to be an issue with the TP Link router rather than a distance from the router.
There are times when 5g network is not available or one cannot join the network
david64
Level 11

You should make a new post now so a moderator will look at it. Include that it is not a distance issue.

It could be a faulty TP Link router.

KarlB
Moderator

Hi @5GH_issue 

 

Sounds like @david64 might be right.

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your account?

 

Regards,

Karl