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Not receiving emails when REPLY MAIL option is used

Level 2

My friends and business partners i send emails to cannot reply my email whenever they try to. WHEN i send, they receive, but when they click the reply button, it show them that the meassage was sent but it does not get to my mail box except they have to copy out my email address,paste on the "TO" field and send before it can deliver to my mailbox.


What could be the issue? I will appreciate a quick response to my email to rectify this issue as soon as possible.


Hi @drmohdrud


If you are able to receive the email once they past your email address in the 'TO' bar, then there's no problem within your Email account.

Your friends and business partners may need to check their Email client or Email application/software.


If you have an alternate email address (Not TPG), then you may try to send a test mail from the address that's in question and check if you can reply to it.


Let us know how it goes.