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Notification of NBN fixed wireless planned outages

Level 1

The NBN fixed wireless service can be turned off all day for maintenance. Fair enough planned maintenance on the network is necessary. Is there any way to get notification a day or two before? Without the NBN we have no internet available - mobile signal is too weak. We can just get SMS if we go outside.

1 REPLY 1
Moderator

Hi @happik, we perform maintenance from time to time to ensure continued performance on our network and we appreciate your understanding on this matter.

 

At this time we don't send individual customer notifications of these maintenance windows but we appreciate the suggestion and will pass it on internally.

 

We apologise for any inconvenience.