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On hold for one hour with no indication of position in queue.

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Level 3
Is it normal for your support to put customers on hold for an hour with no indication of position In the queue?
1 REPLY 1
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Moderator

Hi @ronichol,

 

Our Technical Support Team is currently received a high volume of calls. We apologise for any inconvenience. I responded to your initial post located here.

https://community.tpg.com.au/t5/Broadband-Internet/FTTB-super-slow-TPG-speedtest-exaggerates-actual-...

Regards,