We apologise for the inconvenience this performance connection issue is causing you.
This issue has been raised directly to NBN Co and a tech visit is set for tomorrow, 12 February 2020 between 8AM - 12PM. Please ensure that you or someone is present during the visit.
Should you have further queries, feel free to reply to the SMS sent by our Engineering Team or let us know here.
We apologise for the inconvenience.
Unfortunately, due to similar issues in the area, nbn technicians are experiencing overwhelmingly high workloads and tech response times are longer than normal. We've seen that you have been in contact with one of our Engineers and advised the status of the faults progress.
Further updates will be provided when it becomes available via SMS or Phone call. We apologise for any inconvenience.