TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Online chat support

gezmanuel
Level 2
Level 2
‎09-04-2020 10:14 AM

So much for online chat support. I have been experiencing slow speeds and have tested my upload and dowload speed. Tried to get through on 8th April - 49 callers - finally got through and the operator 'Ira' closed the chat before I could respond. I was not able to 'enter my query'.  Have tried many times since to no avail.  Is this a joke?

 

0 Likes
Reply
2 REPLIES 2
BryanR
Moderator Moderator
Moderator
‎09-04-2020 10:19 AM

Hi@ gezmanuel,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

Regards

Bryan

 
 
 
0 Likes
Reply
BryanR
Moderator Moderator
Moderator
‎09-04-2020 10:47 AM

Hi@gezmanuel,

 

Have looked at the NBN FTTC Performance test NBN advising is “Passing” Download    11.42Mbps.

 

Please check any exisitng modem or filter or phones are removed out of sockets. 

And that your are using the supplied "B" cord between the NBN NCD (White box) to the wall socket.

 

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

 

For helpful tips on how to improve your internet speed, follow our guide at www.tpg.com.au/slowspeed       

 

Regards

 

Bryan                                           

                                                           

0 Likes
Reply