Only getting half the advertised 250/25 speeds?

[keithleepixel]

I'm just getting around 90mbps and download no matter time I use it? I've tried 2am, 10am, peak, off peak. All I'm getting is just 90mbps no matter what.

Power cycling both the nbn & TP-link modem doesn't work either.

Is TPG putting a hard limit on my speeds? This has been happening for the 2 months.

[Tashihawk]

You might actually be getting limited by your technology. Are you using ethernet or wifi? If wired do you have a 10/100/1000 gigabit ethernet adaptor or just 10/100? If wifi are you on a single or multiple connection device running 802.11b/g/n?

[Anonymous]

Welcome to the community!

Thanks for raising this to us. TPG do not throttle the speed of the service, there are different types of speed issues that you may experience:

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Speed issues caused by ongoing outage in your area. 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

We recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

Let us know how it will go.

Cheers!

I'm just getting around 90mbps and download no matter time I use it? I've tried 2am, 10am, peak, off peak. All I'm getting is just 90mbps no matter what.

Power cycling both the nbn & TP-link modem doesn't work either.

Is TPG putting a hard limit on my speeds? This has been happening for the 2 months.