Optical Light Red - Lost Internet Connection

[lewisfaure]

Hi TPG,

The optical light in my NTD box has turned red, lost internet connection around 3am.

Have tried resetting the box and turning off/on with no improvement.

Can I please get some assistance?

Thanks

[BasilDV]

Hi @lewisfaure 

Have you checked if the service has been affected by an outage?

If not, check it here: https://www.nbnco.com.au/support/network-status

If there's no outage, then send us a private message with your account details for further checking.

BasilDV