I apologise for the inconvenience. I was able to locate your account using your community details. I've seen that you have been in contact with one of our Technicians and this has been raised to our Engineering Team for further investigation.
At the moment, a TPG technician visit is booked for 13/Nov/2018 between 8AM - 12PM. We'll keep an eye on this, further updates will be provided by the assigned Engineer on this case.
Let me know should you require further assistance.