GRRRRRRR, and in standard TPG uselessness, it's a **ing link to elsewhere. And of course that link then talks about what phone you're using for your Homewireless/4G/5G. There is NOT an option if you're on PC connected to a modem.
It's either moronically bad UXI, or just moronically bad. Either way, it's oh so **ing typical for TPG, and of so typically **ing USELESS!
Quite possibly the worst designed website of any of the ISP/Phone providers!
I've accepted the 5G-generic bull** as a solution, but seriously, could your web devs make it any more unituitive? I shouldn't ask, because they'd obviously see that as a challenge.
I've worked in web design, software testing, UI testing/validation for more than 15 years and this whole moronic, unituitive, useless workflow is among the worst I've ever encountered.
It's the classic "to find what you need to know, you already need to know it!" I have some expertise, obviously not a ducking enough to be able to navigate this impenetrable maze, and I was defeated. I hate to think how others manage - I strongly suspect they don't. No doubt your web devs would classify that as "Working as intended".
I suggest you push a suggestion to management that they fix this **ing nonsense of a design and workflow! Sadly, no doubt they won't give a **.