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Outage phone and ADSL

Kitziy
Level 2
I am in Chatswood West 2067
At 2:30pm, there is outage of both home phone and ADSL2. Is there any known area outage to account for this?
1 REPLY 1
Rica_R
Moderator

Hi Kitziy, 

 

Welcome to TPG Community!

 

We’re sorry to hear that you are having issues with your internet services. I would be more than happy to assist you with that.

 

I was able to locate your account using your Community details and have seen that there is a current line fault seen outside your premise. Our Engineers have requested for a Telstra Technician to rectify the fault on the street. We've been advised that a Telstra technician will be attending your TPG service anytime between now and 19/Mar/2019.

 

Further updates will be provided as more information becomes available. Thank you.