Welcome to Community!
I have found an account using your Community details and based on the recent interaction, our Engineering team raised the issue to NBN Co.
A technician visit is set tomorrow, Friday, 31 January 2020 between 8AM - 12NN. Please ensure that you or someone of legal age is present during the visit.
Should you have further queries, you may reply directly to the SMS sent by our Engineering Team or let us know here.