Get online support
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
There is an NBN outage in your area affecting your service.
You can check it here,
It is out of our hands and your service will resume once NBN finishes their works/upgrades/issues.