Hi @bigdog65
Welcome to the Community!
Your wife can actually call our Helpdesk. As long as she can provide the details that we can use to pull up the record with and that the call is purely a technical concern (no discussion of billing or account-related information), then our Helpdesk can assist with troubleshooting steps.
That being said, I can confirm that there are no reported outages/maintenance that will affect your connection. However, we can see that the modem is unable to detect any signal from the line. We have performed remote troubleshooting, but it didn't work. Additional testing is required to determine if this needs to be raised to NBNCo or if there's an internal issue that needs to be looked into instead.
For the next test, we need the modem unplugged from the phonesocket. If you can relay it to your wife and let us know once it's done, we can run the test at our end. Else, we can organize a call from our Technical Team to contact your wife, but I'm afraid that the call will be for tomorrow already. If you prefer the latter, send me a PM providing the name of the contact person, best contact number and preferred time for a call.
Regards,
