Hi @junsulee34 ,
Welcome to the community!
We'd love to help and see the status of your modem/router shipment. We tried to use your community detials to pull up the account unfortunately it does not show any matching records. To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).
In case you need a reference.
How do I private message (PM) in the community
Cheers!
